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Customer Success Is Key

Staring an Enterprise SaaS company? Don’t forget Success
Founding an enterprise-facing startup SaaS company? Hire an experienced or talented customer success person early on. You may ask, “But we don’t even have a product. Are you crazy?” Success is built-in to product design. It’s not an after thought.
Time to Market is Short
Let’s get specific. The time to market, even for an enterprise-facing startup, is months, not years. Most startups these days are leveraging SaaS solutions to develop and deliver their products. You can get an alpha product to your design partners or early customers in a matter of weeks. But what are you delivering?
Product = Code + Information + Service
The product should be one seamless environment where the user does work, learns or gets help when necessary, and provides feedback. Customer’s don’t want multiple accounts to use your product, learn about it, and...

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5 Books Every Software Engineer Should Read

Here are my fave 5, what are yours? Share them in the comments.

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  1. Scalability Rules A great book to fundamentally understand key concepts in planning and execution that will help you scale your product vertically and horizontally. It’s simple, short, and sweet.
  2. Introduction to Algorithms My favorite rigorous algorithms book. This is my go-to guide when I’m solving a complex problem.
  3. Linux Pocket Guide A great practical and a solid guide to Linux: if you’re a beginner, it’s a good start, and if you know your way around in Linux, this is a great book to pull out when you have specific questions.
  4. Design Patterns My go-to book in picking the right design pattern for the right problem.
  5. Release-it About how to release scalable, highly reliable services. One of the best sections of this book is learning about the patterns and anti-patterns of scalable services.

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WHICH OF THESE 5 MONEY SPENDERS ARE YOU?

Ask a room full of people what money means to them, and they’ll give you a variety of answers. Some see money as vital to life and others play down its importance. While everyone has their own relationship with the almighty dollar, people generally fall into one of five types of money spenders. See where you sit on the money spectrum.
Big Spender

If you like to shop and spend on yourself and others, you fall into this category. The big spender has no problem pulling out cash or plastic if the purchase seems right. You tend to look at money as a vehicle for bringing yourself and others pleasure. The upside of being a spender is that you enjoy life and what it has to offer. The downside is that you may overspend when you’re feeling sad or bored. Some big spenders have a shopping addiction and as a result neglect to think about how much money is actually available before making purchases.
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Is Cash Really King?

Here’s a number that should make you rethink how you use ATMs: $438 million. That’s how much the top U.S. banks collected in ATM fees just in the first quarter of 2015, with fees averaging over $4 per out-of-network transaction. What does this mean? It means banks are making a killing on bank fees, and consumers are shrugging their shoulders and letting it happen. But you don’t have to. With a few simple strategies you can avoid ATM fees completely.

Size matters, but not how you might think.

Conventional wisdom is to choose a bank with a large footprint: more branches should mean easier access to your money without fees. However, the banks with the most branches in the US actually top the charts in total ATM fees collected. More important is the number of fee-free ATMs available in your network.
Got a mobile phone? Use it. Use SIKA

People often use out-of-network ATMs simply because...

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